Digital Intelligence Platform: Safeguarding India Against Cyber and Telecom Fraud – GMRIT


On 4 March 2024, the government of India launched two digital platforms, “Chaksu” and “Digital Intelligence Platform.”. It’s an initiative to save people from cyber and telecom fraud. The article covers all the information about these platforms that will help the government and the citizens of India fight the increasing cyber crimes and fraud in India. 

Digital Intelligence Platform 

The Department of Telecommunications unveiled the “Digital Intelligence Platform” on Monday. The Railway and IT Minister, Ashwini Vaishnaw, said during the launch that these initiatives are continuous efforts of the government to suppress cyber fraud and its resources in India.

The two platforms launched under the Secure India Project in three stages: National, Organizational, and individual. 

The Digital Intelligence Platform is launched to build the perfect synchronization among the stakeholders to stop the misuse of telecommunication resources in financial frauds and cyber crimes. 

The Digital Intelligence Platform by DoT (Department of Telecommunications) is an integrated and secure platform for information exchange, real-time intelligence sharing, and coordination among stakeholders, such as law enforcement agencies, telecom operators, financial institutions and banks, identity documents authorities, social media platforms, and many more come under cyber resources or crime. 

Chaksu Platform

The government launches the Chaksu portal on the Sanchar Sathi portal to allow citizens to report suspected cyber or telecommunication fraud. 

The Minister mentioned that the Sanchar Sathi Portal has helped in tackling many cyber problems and these tools will enhance the capability and potential to check any kind of cyber security threat in India.

The Chaksu feature is added to the Sanchar Sathi citizen-centric services. The citizens of India can use the portal to report any suspected communication fraud. The Minister also mentioned that citizens can report the mobile numbers leaked by businesses and required action will be taken against the business.

Features of DIP and Chaksu Platform

It’s essential to know what these newly launched portals offer us.  The features of the Digital Intelligence Platform are as follows:

  • The DIP platform records the details of the cases or instances of telecom misuse and fraud now and shares the information with various shareholders. This feature allows the stakeholders to stay informed and solve the cases in their respective domains. 
  •  The DIP portal also serves as a backend repository or storage system for citizen-initiated requests on the Sanchar Sathi portal related to cyber fraud or misuse of telecom resources to take action by the stakeholders later on. 
  • The DIP is only accessible to stakeholders through secure integrated connections based on their roles. Normal citizens can’t access the DIP platform launched by the DoT.

The features of the Chaksu Portal are as follows:

  • The portal allows citizens to report any suspected fraudulent communication via SMS, call, or WhatsApp messages.
  • The fraudulent communication such as 
  • Message related to the update of the bank account
  • Message related to the update or expiry of SIM/ gas connection/ electricity connection.
  • Message related to the update of KYC.
  • Impersonation of the government official or relative or friend asking for money.
  • Sextortion
  • Message related to the disconnection of all mobile numbers by the DoT.

How to report the suspected fraudulent communication on Chaksu?

If you suspect any fraudulent communication with you or your family, you can report it on the Chaksu platform via the Sanchar Sathi portal.

Follow the steps to report any suspected fraudulent communication:

  1. Go to the Sanchar Sathi portal.
  2. Scroll down to the Citizen-Centric Services section on the portal.
  3. You will find the Chaksu option highlighted with the New tag. 
  4. Click on that and a new page will open, click on “continue for reporting” in the green button at the bottom of the page.
  5. On the next page, enter all the details carefully related to suspected fraud communication. 
  6. Enter your details and verify your mobile number via OTP.
  7. Submit your request on the portal. 

After that, the DoT will verify the reported request and act according to the departmental procedure, such as disconnection, re-verification of the subscriber, and filing police complaints if it is needed.

However, if you have already lost the money or are a victim of cybercrime or financial fraud, you must report to the cybercrime website or helpline number 1930.

The DIP and Chaksu portals introduction shows the government’s commitment to empowering citizens and nurturing a secure digital environment for them. Now, people can easily report suspected crimes and help the authorities in fighting the increasing financial fraud and cyber crimes. 

Visit GMR Homepage To Get Relevant Information.


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